Terms of Service

Welcome to Connect2Autos. These Terms of Service ("Terms") govern your use of our website at connect2autos.com, our booking platform, our customer portal, and any related services (together, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Important: These Terms govern our website and general company policies. The specific terms of each rental are set out in the Booking Agreement you sign at checkout and the Rental Agreement you sign at pickup. Where those documents conflict with this page, those documents control.

1. Who We Are

Connect2Autos is operated by Woodward Capital LLC, a Virginia limited liability company with its principal place of business at 2121 Eisenhower Ave, Alexandria, VA 22314. Contact: 571-786-1444, bookings@connect2autos.com.

2. Eligibility to Rent

• You must be at least 21 years old
• You must hold a valid, unexpired driver's license issued at least one year before your pickup date
• Your license must remain valid through the entire rental period
• Drivers aged 21–24 are subject to a young-driver surcharge per day, as disclosed at booking
• Only drivers named on the Rental Agreement may operate the vehicle
• We may decline to rent to any individual at our discretion consistent with applicable law

3. Reservations, Deposits & Payment

Reservations may be made online or by phone. We authorize your payment method at booking and place a refundable deposit hold at pickup. Card, cash, Zelle (571-786-1444), CashApp ($connect2autos), and Venmo are accepted. Cash customers pay the full rental amount plus deposit at pickup, and are subject to a cash-payment deposit surcharge as disclosed at booking.

Deposits are released within the number of business days disclosed in your Booking Agreement following return of the vehicle in acceptable condition. Post-return charges (damage, fuel deficits, tolls, tickets, cleaning, late fees) may be charged to your payment method on file per the authorization you provided at booking.

4. Cancellations & No-Shows

Standard cancellation terms (as of the date above) are:

• > 48 hours before pickup: full refund
• 24–48 hours before pickup: 50% refund
• < 24 hours before pickup: no refund
• No-shows: charged 100% of the reservation total
• Non-refundable rate bookings: excluded from all refunds regardless of timing

The current windows and percentages are set out in the Booking Agreement you sign at checkout and control if they differ from the figures above.

5. Vehicle Use Rules

You agree that during any rental you will not:

• Operate the vehicle while under the influence of alcohol, drugs, or any impairing substance
• Permit any person not listed on the Rental Agreement to operate the vehicle
• Use the vehicle for racing, off-road driving, or driver instruction
• Use the vehicle for commercial rideshare, delivery, or livery services unless expressly approved in writing (see our Rideshare Program)
• Transport hazardous, illegal, or explosive materials
• Operate the vehicle outside the United States
• Tow another vehicle, trailer, or object
• Smoke or vape in the vehicle, or transport pets without prior approval — excessive cleaning fees apply
• Alter, disable, or tamper with any vehicle equipment, telematics, or safety systems

Violating these rules may void any protection plan, terminate the rental, and make you liable for the full value of the vehicle and any related losses.

6. Insurance & Protection Plans

We offer Basic, Standard, and Premium Collision Damage Waiver (CDW) plans with varying deductibles, and Roadside Assistance as an add-on. Rates and deductibles are disclosed at booking. You may also decline our CDW and use your own insurance ("BYOI") — in that case, you must upload proof of coverage during pre-check-in or present it at the counter, and you remain fully liable for any damage not covered by your policy. CDW is a limited damage waiver, not insurance; exclusions apply and are set out in your Rental Agreement.

7. Fuel & Mileage

Vehicles are provided with the fuel level noted on the Rental Agreement and must be returned at the same level. Refueling charges apply at a market rate plus a service fee for any deficit. Mileage allowance and overage rate per mile are disclosed at booking and on the Rental Agreement.

8. Late Returns & Extensions

A grace period is allowed past the scheduled return time, after which hourly late fees accrue. Returns significantly late are charged a full additional rental day. Unreturned vehicles may be reported as stolen to law enforcement. To extend a rental, contact us before the scheduled return time — extensions are subject to availability and prevailing rates.

9. Damage, Loss & Liability

You are responsible for all damage to and loss of the vehicle during the rental period, regardless of cause (including weather, theft, vandalism, or acts of third parties), subject only to the limits of any protection plan you purchased. Damage charges include the cost of repair, diminished value where applicable, loss of use during the repair period, and administrative fees. We reserve the right to charge these amounts to your payment method on file per the authorization in your Booking Agreement.

10. Traffic Violations & Tolls

You are responsible for all parking tickets, moving violations, red-light citations, and tolls incurred during your rental. When a jurisdiction bills us for a violation during your rental period, we will pass the fine through to you plus a per-incident administrative fee as disclosed in the Rental Agreement.

11. Vehicle Substitution

Reservations are for a vehicle class, not a specific vehicle. We may substitute a vehicle of the same class at any time. If no vehicle in your reserved class is available, we will offer an upgrade at no additional charge or a full refund at your election.

12. Website Terms & Acceptable Use

You agree not to:

• Interfere with the operation of the Services or attempt to gain unauthorized access
• Scrape, harvest, or bulk-download any content or data
• Submit false, misleading, or fraudulent booking information
• Impersonate any other person, or misrepresent your affiliation with any entity
• Reverse-engineer any portion of our platform
• Use the Services in any way that violates applicable law

13. Communications & Consent

By providing your phone number, you consent to receive transactional SMS messages (booking confirmations, pickup reminders, return receipts) at that number. Message and data rates may apply. Reply STOP to unsubscribe from marketing messages; transactional messages will still be delivered because they are necessary to your rental.

By providing your email address, you consent to receive transactional emails about your account and rentals. Marketing emails are opt-in and each contains an unsubscribe link.

14. Intellectual Property

The Services, including all text, logos, images, and software, are the property of Woodward Capital LLC or its licensors and are protected by copyright and trademark law. You may not copy, modify, distribute, or create derivative works without our prior written consent.

15. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, Connect2Autos disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

16. Limitation of Liability

To the fullest extent permitted by law, Connect2Autos and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use of the Services or any rental. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid to us for the rental giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Connect2Autos and its affiliates from any claim, damage, loss, or expense (including attorneys' fees) arising out of your use of the Services, your rental of any vehicle, your violation of these Terms, or your violation of any third-party right.

18. Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Any suit or action arising out of or relating to these Terms or the Services must be brought exclusively in the state or federal courts located in Alexandria, Virginia, and you consent to the personal jurisdiction of those courts.

19. Dispute Resolution

Before filing any claim, you agree to first contact us at bookings@connect2autos.com and give us at least 30 days to resolve the dispute informally. If we cannot resolve the dispute in that time, either party may pursue the matter in the courts identified in Section 18.

[Counsel note: Consider adding a mutual arbitration + class action waiver clause. Enforceability varies by claim type and jurisdiction — review before including.]

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify active customers by email and update the "Effective date" above. Continued use of the Services after the effective date constitutes acceptance.

21. Contact

Connect2Autos
2121 Eisenhower Ave, Alexandria, VA 22314
Phone: 571-786-1444
Email: bookings@connect2autos.com

See also our Privacy Policy.